FAQ Customer Service & Payment

Do you have a showroom that I could visit?

Sorry, we do not have a showroom. At the moment our office is located in Hong Kong. If you are here as well, please contact us so we can arrange…

How can I be sure that I will really get my carpet, if it takes several weeks and I paid in advance?

We understand very well that some customers may feel unsure about paying in advance for a carpet that will come so much later. This is why we have changed our…

Do I get to see how the rug could look like before confirming my order?

Yes, you do! We can send you a CAD image of your design and how it would look like as a rug. This will give you a very good idea…

Do you ask for advance payment?

We used to ask for full advance payment, but now find it is not fair to expect complete trust from the customers and not offering our own.  So now we…